Contact Us

Need help with POPX? Have questions or found a bug? We're here to help.

Support Email

For bug reports, technical issues, or general support inquiries, please contact us at:

miniuv@popsextension.com

We aim to respond to all support emails within 48 hours.

If you encounter a bug or unexpected behavior in any POPX operator, please send a detailed report including:

•Operator name and version — Check the operator About parameter page for version
•TouchDesigner build number — Found in Help → About TouchDesigner
•Steps to reproduce the issue — Detailed description of how to trigger the bug
•Screenshots or error logs if possible — Visual evidence or textport output

We prioritize bug reports based on severity:

Critical 24 hours

Crashes, data loss, or complete operator failure

High 48 hours

Major functionality broken, no workaround available

Medium 3-5 days

Feature not working as expected, workaround exists

Low 1-2 weeks

Minor issues, cosmetic problems, feature requests